INFORMACIÓN GENERAL
The ownership of this website, Laocoonteshoes.com, (hereinafter Website) is held by: LAOCOONTE SHOES, with CIF ESB54350673, and whose contact details are:
C/ FRAGUA, 24 (POL. TRES HERMANAS)
03680 ASPE-ALICANTE-ESPAÑA
www.laocoonteshoes.com
Este documento (así como todo otro documentos que aquí se mencionan) regula las condiciones por las que se rige el uso de este Sitio Web (www.laocoonteshoes.com) y la compra o adquisición de productos y/o servicios en el mismo (en adelante, Condiciones).
For the purposes of these Conditions, it is understood that the activity that LAOCOONTE SHOES develops through the Website includes:
Comercialización de Zapatos de Mujer.
In addition to reading these Conditions, before accessing, browsing and / or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookie policy, and the privacy policy and data protection of LAOCOONTE SHOES. By using this Website or by making and / or requesting the acquisition of a product and / or service through it, the User consents to be bound by these Conditions and by all the aforementioned, so if they do not agree with everything Therefore, you should not use this Website.
Asimismo, se informa que estas Condiciones podrían ser modificadas. El Usuario es responsable de consultarlas cada vez que acceda, navegue y/o use el Sitio Web ya que serán aplicables aquellas que se encuentren vigentes en el momento en que se solicite la adquisición de productos y/o servicios.
Para todas las preguntas que el Usuario pueda tener en relación con las Condiciones puede ponerse en contacto con el titular utilizando los datos de contacto facilitados más arriba o, en su caso, utilizando el formulario de contacto.
EL USUARIO
El acceso, la navegación y uso del Sitio Web, confiere la condición de usuario (en adelante referido, indistintamente, individualmente como Usuario o conjuntamente como Usuarios), por lo que se aceptan, desde que se inicia la navegación por el Sitio Web, todas las Condiciones aquí establecidas, así como sus ulteriores modificaciones, sin perjuicio de la aplicación de la correspondiente normativa legal de obligado cumplimiento según el caso.
El Usuario asume su responsabilidad en el uso correcto del Sitio Web. Esta responsabilidad se extenderá a:
Hacer uso de este Sitio Web únicamente para realizar consultas y compras o adquisiciones legalmente válidas.
Hacer uso de este Sitio Web únicamente para realizar consultas y compras o adquisiciones legalmente válidas.
No realizar ninguna compra falsa o fraudulenta. Si razonablemente se pudiera considerar que se ha hecho una compra de esta índole, podría ser anulada y se informaría a las autoridades pertinentes.
El Usuario declara ser mayor de 18 años y tener capacidad legal para celebrar contratos a través de este Sitio Web.
The Website is aimed mainly at Users residing in Spain. LAOCOONTE SHOES does not guarantee that the Website complies with the laws of other countries, either totally or partially. LAOCOONTE SHOES declines all responsibility that may arise from such access, nor does it ensure shipments or provision of services outside of Spain.
The User may formalize, at his choice, with LAOCOONTE SHOES the contract for the sale of the desired products and / or services in any of the languages in which these Conditions are available on this Website.
PROCESO DE COMPRA O ADQUISICIÓN
Los usuarios debidamente registrados pueden comprar en el Sitio Web por los medios y formas establecidos. Deberán seguir el procedimiento de compra y/o adquisición online de Tienda.com, durante el cual varios productos y/o servicios pueden ser seleccionados y añadidos al carrito, cesta o espacio final de compra y, finalmente, hacer clic en "Realizar el pedido".
Asimismo, el Usuario deberá rellenar y/o comprobar la información que en cada paso se le solicita, aunque, durante el proceso de compra, antes de realizar el pago, se pueden modificar los datos de la compra.
Next, the User will receive an email confirming that LAOCOONTE SHOES has received their order or request for purchase and / or provision of the service, that is, the order confirmation. And, where appropriate, you will also be informed by email when your purchase is being shipped. Where appropriate, this information could also be made available to the User through their personal connection space to the Website.
Once the purchase procedure has been concluded, the User consents that the Website generates an electronic invoice that will be sent to the User via email, and where appropriate, through their personal connection space to the Website. Likewise, the User may, if he so wishes, obtain a copy of his paper invoice, requesting it from LAOCOONTE SHOES using the contact spaces on the Website or through the contact details provided above.
El Usuario reconoce estar al corriente, en el momento de la compra, de ciertas condiciones particulares de venta que conciernen al producto y/o servicio en cuestión y que se muestran junto a la presentación o, en su caso, imagen de éste en su página del Sitio Web, indicando, a modo enunciativo, pero no exhaustivo, y atendiendo a cada caso: nombre, precio, componentes, peso, cantidad, color, detalles de los productos, o características, modo en el que se llevarán a cabo y/o coste de las prestaciones; y reconoce que la realización del pedido de compra o adquisición materializa la aceptación plena y completa de las condiciones particulares de venta aplicables a cada caso.
The communications, purchase orders and payments that intervene during the transactions carried out on the Website could be filed and kept in the computerized records of LAOCOONTE SHOES in order to constitute a means of proof of the transactions, in any case, respecting the conditions reasonable security and current laws and regulations that are applicable in this regard, and particularly taking into account the LOPD and the rights of Users in accordance with the privacy policy of this Website (Legal Notice and General Conditions of Use) .
DISPONIBILIDAD
All purchase orders received by LAOCOONTE SHOES through the Website are subject to the availability of the products and / or that no circumstance or force majeure (clause nine of these Conditions) affects the supply thereof and / or the Provision of services. If there are difficulties in the supply of products or there will be no products in stock, LAOCOONTE SHOES undertakes to contact the User and reimburse any amount that may have been paid as an amount. This will also be applicable in cases in which the provision of a service becomes unfeasible.
PRECIOS Y PAGO
Los precios exhibidos en el Sitio Web son los finales, en Euros (€) e incluyen los impuestos, salvo que por exigencia legal, especialmente en lo relativo al IVA, se señale y aplique cuestión distinta.
Shipping costs are not included in the final prices of the products as shown on the Website. Thus, LAOCOONTE SHOES performs delivery and / or shipping services through: DHL, Correos, Tipsa, Seur, UPS.
En ningún caso el Sitio Web añadirá costes adicionales al precio de un producto o de un servicio de forma automática, sino solo aquellos que el Usuario haya seleccionado y elegido voluntaria y libremente.
Los precios pueden cambiar en cualquier momento, pero los posibles cambios no afectarán a los pedidos o compras con respecto a los que el Usuario ya haya recibido una confirmación de pedido.
Los medios de pago aceptados serán: Tarjeta de crédito o débito y Paypal.
Propietario/a utiliza todos los medios para garantizar la confidencialidad y la seguridad de los datos de pago transmitidos por el Usuario durante las transacciones a través del Sitio Web. Como tal, el Sitio Web utiliza un sistema de pago seguro SSL (Secure Socket Layer).
Credit cards will be subject to checks and authorizations by the issuing bank, if said entity does not authorize payment, LAOCOONTE SHOES will not be responsible for any delay or lack of delivery and will not be able to formalize any contract with the User. .
Once LAOCOONTE SHOES receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the time the User is sent the shipping confirmation and / or confirmation of the service provided in the form and, where appropriate, the established place.
En todo caso, al hacer clic en "Realizar el pedido" el Usuario confirma que el método de pago utilizado es suyo.
ENTREGA
En los casos en los que proceda realizar la entrega física del bien contratado, las entregas se efectuarán en el ámbito del siguiente territorio: España (Península y Baleares).
Exceptuando aquellos casos en los que existan circunstancias imprevistas o extraordinarias o, en su caso, derivadas de la personalización de los productos, el pedido de compra consistente en los productos relacionados en cada confirmación de compra será entregado en el plazo señalado en el Sitio Web según el método de envío seleccionado por el Usuario y, en todo caso, en el plazo máximo de 30 días naturales a contar desde la fecha de la confirmación del pedido.
If for any reason, which was attributable to it, LAOCOONTE SHOES could not meet the delivery date, it will contact the User to inform him of this circumstance and, he may choose to proceed with the purchase by establishing a new delivery date or cancel the order with the full refund of the price paid. In any case, home deliveries are made on working days.
Si resultara imposible efectuar la entrega del pedido por ausencia del Usuario, el pedido podría ser devuelto al almacén. No obstante, el transportista dejaría un aviso explicando dónde se encuentra el pedido y cómo hacer para que sea entregado de nuevo.
If the User is not going to be at the place of delivery in the agreed time slot, they must contact LAOCOONTE SHOES to arrange delivery another day.
The risks that may arise from the products will be borne by the User from the moment of delivery. The User acquires ownership of the products when LAOCOONTE SHOES receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if it takes place in a moment after the full receipt of the amount to be paid by the Owner.
De conformidad con lo dispuesto en la Ley 37/1992, de 28 de diciembre, del Impuesto sobre el Valor Añadido (IVA), los pedidos de compra para su entrega y/o prestación se entenderán localizados en el territorio de aplicación del IVA español si la dirección de entrega está en territorio español salvo Canarias, Ceuta y Melilla. El tipo de IVA aplicable será el legalmente vigente en cada momento en función del artículo concreto de que se trate.
MEDIOS TÉCNICOS PARA CORREGIR ERRORES
The User is informed that in case he detects that an error has occurred when entering the necessary data to process his purchase request on the Website, he may modify them by contacting LAOCOONTE SHOES through the contact spaces enabled on the Website, and, where appropriate, through those enabled to contact customer service, and / or using the contact information provided in the first clause (General information). Likewise, this information could also be corrected by the User through their personal connection space to the Website.
En cualquier caso, el Usuario, antes de hacer clic en "Realizar el pedido", tiene acceso al espacio, carrito, o cesta donde se van anotando sus solicitudes de compra y puede hacer modificaciones.
De igual forma, se remite al Usuario a consultar el Aviso Legal y Condiciones Generales de Uso para recabar más información sobre cómo ejercer su derecho de rectificación según lo establecido en la Ley Orgánica 15/1999, de 13 de diciembre, de Protección de Datos de Carácter Personal.
DEVOLUCIONES
En los casos en los que el Usuario adquiriera productos en o través del Sitio Web del titular, le asisten una serie de derechos, tal y como se enumeran y describen a continuación:
Derecho de Desistimiento
El Usuario, en tanto que consumidor y usuario, realiza una compra en el Sitio Web y, por tanto le asiste el derecho a desistir de dicha compra en un plazo de 14 días naturales sin necesidad de justificación.
This withdrawal period will expire 14 calendar days from the day that the User or a third party authorized by him, other than the carrier, acquired material possession of the goods acquired on the LAOCOONTE SHOES Website or in the event that the goods that make up Your order is delivered separately, 14 calendar days from the day that the User or a third party authorized by him, other than the carrier, acquired material possession of the last of those goods that made up the same purchase order, or in the case of It is a service contract, 14 calendar days from the day the contract is signed.
To exercise this right of withdrawal, the User must notify LAOCOONTE SHOES of his decision. You can do so, where appropriate, through the contact spaces provided on the Website or through:
C/ FRAGUA, 24 (POL. TRES HERMANAS)
03680 ASPE-ALICANTE-ESPAÑA
www.laocoonteshoes.com
The User, regardless of the means they choose to communicate their decision, must clearly and unequivocally express that it is their intention to withdraw from the purchase contract. In any case, the User may use the model withdrawal form that LAOCOONTE SHOES makes available as a part attached to these Conditions, however, its use is not mandatory.
Para cumplir el plazo de desistimiento, basta con que la comunicación que expresa inequívocamente la decisión de desistir sea enviada antes de que venza el plazo correspondiente.
In the event of withdrawal, LAOCOONTE SHOES will reimburse the User for all payments received, including shipping costs (with the exception of the additional costs chosen by the User for a shipping method other than the less expensive method offered on the Website) without no undue delay and, in any case, no later than 14 calendar days from the date on which LAOCOONTE SHOES is informed of the User’s decision to withdraw.
LAOCOONTE SHOES will reimburse the User using the same payment method used by the User to carry out the initial purchase transaction. This refund will not generate any additional cost to the User. However, LAOCOONTE SHOES could retain said refund until the products or items of the purchase have been received, or until the User submits proof of their return, depending on which condition is met first.
The User can return or send the products to LAOCOONTE SHOES in:
C/ FRAGUA, 24 (POL. TRES HERMANAS)
03680 ASPE-ALICANTE-ESPAÑA
www.laocoonteshoes.com
And it must do so without any undue delay and, in any case, no later than 14 calendar days from the date that LAOCOONTE SHOES was informed of the withdrawal decision.
El Usuario reconoce conocer que deberá asumir el coste directo de devolución (transporte, entrega) de los bienes, si se incurriera en alguno. Además, será responsable de la disminución de valor de los productos resultante de una manipulación distinta a la necesaria para establecer la naturaleza, las características y el funcionamiento de los bienes.
El Usuario reconoce conocer que deberá asumir el coste directo de devolución (transporte, entrega) de los bienes, si se incurriera en alguno. Además, será responsable de la disminución de valor de los productos resultante de una manipulación distinta a la necesaria para establecer la naturaleza, las características y el funcionamiento de los bienes.
In this same sense, the provision of a service that the User could contract on this Website is governed, since this same Law establishes that the Right of withdrawal will not assist Users when the provision of the service has been fully executed, or when it has begun , with the express consent of the consumer and user and with the acknowledgment on their part that they are aware that, once the contract has been fully executed by LAOCOONTE SHOES, they will have lost their right of withdrawal.
En todo caso, no se hará ningún reembolso si el producto ha sido usado más allá de la mera apertura del mismo, de productos que no estén en las mismas condiciones en las que se entregaron o que hayan sufrido algún daño tras la entrega.
Asimismo, se debe devolver los productos usando o incluyendo todos sus envoltorios originales, las instrucciones y demás documentos que en su caso los acompañen, además de una copia de la factura de compra.
Devolución de productos defectuosos o error en el envío
These are all those cases in which the User considers that, at the time of delivery, the product does not conform to what is stipulated in the contract or purchase order, and that, therefore, they should contact LAOCOONTE SHOES immediately and let you know the existing disagreement (defect / error) by the same means or using the contact information provided in the previous section (Right of Withdrawal).
El Usuario será entonces informado sobre cómo proceder a la devolución de los productos, y estos, una vez devueltos, serán examinados y se informará al Usuario, dentro de un plazo razonable, si procede el reembolso o, en su caso, la sustitución del mismo.
El reembolso o la sustitución del producto se efectuará lo antes posible y, en cualquier caso, dentro de los 14 días siguientes a la fecha en la que le enviemos un correo electrónico confirmando que procede el reembolso o la sustitución del artículo no conforme.
El importe abonado por aquellos productos que sean devueltos a causa de algún defecto, cuando realmente exista, será reembolsado íntegramente, incluidos los gastos de entrega y los costes en que hubiera podido incurrir el Usuario para realizar la devolución. El reembolso se efectuará por el mismo medio de pago que el Usuario utilizó para pagar la compra.
En todo caso, se estará siempre a los derechos reconocidos en la legislación vigente en cada momento para el Usuario, en tanto que consumidor y usuario.
Garantías
The User, as a consumer and user, enjoys guarantees on the products that can be purchased through this Website, in the legally established terms for each type of product, responding LAOCOONTE SHOES, therefore, for the lack of conformity of the same that is manifested within a period of two years from the delivery of the product.
In this sense, it is understood that the products are in accordance with the contract provided that: they conform to the description made by LAOCOONTE SHOES and possess the qualities presented in it; are suitable for the uses to which products of the same type are ordinarily used; and present the usual quality and performance of a product of the same type and that are fundamentally expected from it. When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the section Return of defective products or error in shipping. However, some of the products that are marketed on the Website, could present non-homogeneous characteristics as long as these derive from the type of material with which they have been manufactured, and that therefore will form part of the individual appearance of the product, and they will not be a defect.
Por otra parte, podría llegar a darse el caso que el Usuario adquiere en el Sitio Web un producto de una marca o de fabricación por un tercero. En este caso, y considerando el Usuario que se trata de un producto defectuoso, éste también tiene la posibilidad de ponerse en contacto con la marca o fabricante responsable del producto para averiguar cómo ejercer su derecho de garantía legal directamente frente a los mismos durante los dos años siguientes a la entrega de dichos productos. Para ello, el Usuario debe haber conservado toda la información en relación con la garantía de los productos.
EXONERACIÓN DE RESPONSABILIDAD
Unless legal provision to the contrary, LAOCOONTE SHOES will not accept any responsibility for the following losses, regardless of their origin:
Any losses that were not attributable to any breach on your part; business losses (including lost profits, income, contracts, anticipated savings, data, loss of goodwill, or unnecessary expenses incurred); or any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products was formalized between both parties.
Likewise, LAOCOONTE SHOES also limits its liability in the following cases:
Propietario/a aplica todas las medidas concernientes a proporcionar una visualización fiel del producto en el Sitio Web, sin embargo no se responsabiliza por las mínimas diferencias o inexactitudes que puedan existir debido a falta de resolución de la pantalla, o problemas del navegador que se utilice u otros de esta índole.
Propietario/a actuará con la máxima diligencia a efectos de poner a disposición de la empresa encargada del transporte del producto objeto del pedido de compra. Sin embargo, no se responsabiliza por perjuicios provenientes de un mal funcionamiento del transporte, especialmente por causas como huelgas, retenciones en carreteras, y en general cualquiera otras propias del sector, que deriven en retrasos, pérdidas o hurtos del producto.
Technical failures that, due to fortuitous or other causes, prevent a normal operation of the service through the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the availability of the service. LAOCOONTE SHOES uses all the means at its disposal in order to carry out the process of purchase, payment and shipping / delivery of the products, however it is exempt from liability for causes that are not attributable to it, unforeseeable circumstances or force majeure.
Owner will not be responsible for the misuse and / or wear of the products that have been used by the User. At the same time, LAOCOONTE SHOES will not be responsible for an erroneous return made by the User. It is the User’s responsibility to return the correct product.
In general, LAOCOONTE SHOES will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond its reasonable control, that is, that are due to force majeure, and this may include, by way of example but not exhaustive:
Huelgas, cierres patronales u otras medidas reivindicativas.
Conmoción civil, revuelta, invasión, amenaza o ataque terrorista, guerra (declarada o no) o amenaza o preparativos de guerra.
Incendio, explosión, tormenta, inundación, terremoto, hundimiento, epidemia o cualquier otro desastre natural.
Imposibilidad de uso de trenes, barcos, aviones, transportes de motor u otros medios de transporte, públicos o privados.
Imposibilidad de utilizar sistemas públicos o privados de telecomunicaciones.
Actos, decretos, legislación, normativa o restricciones de cualquier gobierno o autoridad pública.
In this way, the obligations will be suspended during the period in which the force majeure continues, and LAOCOONTE SHOES will have an extension in the term to fulfill them for a period of time equal to the duration of the force majeure. LAOCOONTE SHOES will use all reasonable means to find a solution that allows it to comply with its obligations despite the cause of force majeure.
COMUNICACIONES POR ESCRITO Y NOTIFICACIONES
By using this Website, the User accepts that most of the communications with LAOCOONTE SHOES are electronic (email or notices published on the Website).
For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that LAOCOONTE SHOES send electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.
The User can send notifications and / or communicate with LAOCOONTE SHOES through the contact information provided in these Conditions and, where appropriate, through the contact spaces on the Website.
Likewise, unless otherwise stipulated, LAOCOONTE SHOES can contact and / or notify the User by email or at the postal address provided.
RENUNCIA
No waiver by LAOCOONTE SHOES of a specific right or legal action or the lack of requirement by LAOCOONTE SHOES of strict compliance by the User of any of their obligations will imply, nor a waiver of other rights or actions derived from a contract or the Conditions, nor will the User exonerate the fulfillment of his obligations.
No resignation by LAOCOONTE SHOES to any of these Conditions or to the rights or actions derived from a contract will take effect, unless it is expressly established that it is a resignation and it is formalized and communicated to the User in writing.
NULIDAD
Si alguna de las presentes Condiciones fuesen declaradas nulas y sin efecto por resolución firme dictada por autoridad competente, el resto de las cláusulas permanecerán en vigor, sin que queden afectadas por dicha declaración de nulidad.
ACUERDO COMPLETO
These Conditions and any document to which express reference is made in these constitute the entire agreement existing between the User and LAOCOONTE SHOES in relation to the object of sale and replace any other agreement, agreement or prior promise agreed verbally or in writing by same parts.
The User and LAOCOONTE SHOES acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for what is expressly mentioned in these Conditions.
PROTECCIÓN DE DATOS
The information or personal data that the User provides to LAOCOONTE SHOES in the course of a transaction on the Website, will be treated in accordance with the provisions of the data protection policies (Legal Notice and General Conditions of Use). By accessing, browsing and / or using the Website, the User consents to the processing of said information and data and declares that all the information or data provided is true.
LEGISLACIÓN APLICABLE Y JURISDICCIÓN
El acceso, navegación y/o uso de este Sitio Web y los contratos de compra de productos a través del mismo se regirán por la legislación española.
Any controversy, problem or disagreement that arises or is related to the access, navigation and / or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between LAOCOONTE SHOES and the User, will be submitted to the non-exclusive jurisdiction of Spanish courts and tribunals.
QUEJAS Y RECLAMACIONES
The User can send LAOCOONTE SHOES their complaints, claims or any other comment they wish to make through the contact information provided at the beginning of these Conditions (General Information).
In addition, LAOCOONTE SHOES has official complaint forms available to consumers and users, and which they can request from LAOCOONTE SHOES at any time, using the contact information provided at the beginning of these Conditions (General Information).
Likewise, if a dispute arises from the conclusion of this purchase contract between LAOCOONTE SHOES and the User, the User as a consumer may request an out-of-court settlement of disputes, in accordance with EU Regulation No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, on online dispute resolution in consumer matters and amending Regulation (EC) No. 2006/2004 and Directive 2009/22 / EC. You can access this method through the website: http://ec.europa.eu/consumers/odr/.
